Please find answers to some of the frequently asked questions on order process, shipping and refunds below. Feel free to reach us via email by using form on the right sidebar.
Yes, any Android version 4.3 and higher is compatible. To check your Android version please go to Settings -> About Phone -> Android version.
Sure, our dual connectivity technology (ANT+ & BLE) allows it.
We recommend only hand washing. Please follow these steps:
1. Disconnect the battery from the wire and remove it from the side pocket;
2. Hand-wash the Cap (Visor) in warm water;
3. Dry it for 5-6 hours;
4. Place the battery back into the pocket and reconnect the wires.
For now the device only tracks cadence. You can use the following apps for cadence display:
- iPhone: Strava, Wahoo, Sportracker, MapMyRun;
- Android: Sportracker live & Wahoo.
Suunto, Timex, Epson, Beurer, Geonaute and Garmin are just some of the names. Generally, any device supporting ANT+ protocol works well with both the Cap and the Visor.
All popular fitness apps are supported. Strava, MapMyRun, Runtastic, RunKeeper etc. Find the extensive list here.
Yes, but it is not recommended to leave them soaking in water or machine-wash them.
The size of both the cap and the visor is adjustable, so they will fit anyone.
Definitely! Please share your preference and we’ll consider your feedback while planning the next collection!
Absolutely. Your safety and privacy is our top priority. Your data will never be shared with any third party.
All payments are made with SafeCharge. You can use Visa, PayPal, MasterCard, Amex or Discover to make a purchase.
All payments are taken in USD.
First, you get a notification email with your order details. Delivery takes 14-21 business days, depending on the destination.
Yes, you’ll receive the confirmation email with all the purchase details.
To cancel the order drop us a note with your order id. Use the feedback form to the right.
The products are shipped from the United States. We deliver orders via USPS and UPS.
Shipping is $5 worldwide per item. The cost doesn’t include import duties, taxes and charges.
Sport.com wearables are shipped worldwide.
Depending on the destination, your delivery will take 14-21 business days.
If you’ve changed your mind about the purchase, you can return it within 30 days. Make sure the cap (visor) is unworn, unwashed and the box is intact.
Credit card and PayPal refunds usually take from 2-10 business days to appear in an online statement.